Patchman incident

Partial outage on the Data Processing Infrastructure.

Minor Resolved View vendor source →

Patchman experienced a minor incident on September 4, 2023 affecting Portal and Customer API and 1 more component, lasting 17d 20h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2023, 12:00 PM UTC
Resolved
Sep 22, 2023, 08:09 AM UTC
Duration
17d 20h
Detected by Pingoru
Sep 04, 2023, 12:00 PM UTC

Affected components

PortalCustomer APIAgent APIData Processing Infrastructure

Update timeline

  1. investigating Sep 04, 2023, 12:00 PM UTC

    Currently, we are seeing a high volume of detection and task data that is in the backlog for processing. As a result of this, the feedback between the agents and Portal is slow, making it potentially seem unresponsive.

  2. monitoring Sep 21, 2023, 07:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 22, 2023, 08:09 AM UTC

    This incident has been resolved.