Patchman experienced a minor incident on January 22, 2024 affecting Customer API, lasting 22h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Customer API
Update timeline
- identified Jan 22, 2024, 09:42 AM UTC
We have identified a bug in API authentication on the Customer API that we previously thought was related to the large outage of last week, but has now been determined to be a separate issue. We are developing a fix for this problem and will have this rolled out later today.
- identified Jan 22, 2024, 10:05 AM UTC
Authentication problems for existing keys have been resolved, but the problem remains for now on newly generated API credentials.
- monitoring Jan 22, 2024, 04:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 23, 2024, 08:30 AM UTC
This incident has been resolved.