Patchman experienced a major incident on December 22, 2025 affecting Portal, lasting 8d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2025, 11:07 AM UTC
You may notice downtime in Portal. This issue is affecting some of our users. We are working very hard to identify the issue.
- investigating Dec 22, 2025, 12:19 PM UTC
We are continuing to investigate this issue.
- investigating Dec 22, 2025, 01:42 PM UTC
We are continuing to investigate this issue.
- investigating Dec 22, 2025, 03:00 PM UTC
We are continuing to investigate this issue.
- investigating Dec 22, 2025, 05:04 PM UTC
We are continuing to investigate this issue.
- investigating Dec 22, 2025, 05:33 PM UTC
We are continuing to investigate this issue.
- investigating Dec 23, 2025, 08:39 AM UTC
We identified one of the issues affecting portal. We are working on identification and fixes.
- investigating Dec 23, 2025, 11:25 AM UTC
We are currently investigating an issue causing intermittent errors and slow responses in the Patchman Portal. Some users may also see delayed scan status updates. Our team is actively working to identify the root cause and mitigate impact. Impact Some users may encounter intermittent 500 errors when accessing parts of the Portal. Scan results may appear delayed or outdated while the issue persists. No data loss has been identified at this time.
- investigating Dec 23, 2025, 05:04 PM UTC
We are continuing to investigate this issue.
- investigating Dec 23, 2025, 08:14 PM UTC
We are continuing to investigate this issue.
- investigating Dec 24, 2025, 08:21 AM UTC
We are continuing to investigate this issue.
- investigating Dec 24, 2025, 08:30 AM UTC
We are continuing to investigate this issue.
- investigating Dec 26, 2025, 08:43 AM UTC
We continue to investigate the issue. The patchman team has resolved the intermittent portal outages. We are investigating the scans now.
- investigating Dec 26, 2025, 05:35 PM UTC
We are continuing to investigate this issue.
- investigating Dec 29, 2025, 09:09 AM UTC
We are continuing to investigate this issue.
- investigating Dec 29, 2025, 02:50 PM UTC
We have established scanning and message communication in Patchman. Scanning is still slow.
- investigating Dec 29, 2025, 04:08 PM UTC
We are continuing to investigate this issue.
- identified Dec 30, 2025, 11:02 AM UTC
We have identified the issue and are working on a solution.
- monitoring Dec 30, 2025, 01:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 30, 2025, 07:26 PM UTC
This incident has been resolved.