Parse.ly incident

Comparison Mode not functioning for customers with <1 year of data.

Major Resolved View vendor source →

Parse.ly experienced a major incident on December 19, 2025 affecting Analytics Dashboard, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2025, 09:25 PM UTC
Resolved
Dec 19, 2025, 11:38 PM UTC
Duration
2h 13m
Detected by Pingoru
Dec 19, 2025, 09:25 PM UTC

Affected components

Analytics Dashboard

Update timeline

  1. investigating Dec 19, 2025, 09:25 PM UTC

    Comparison Mode was found to be unavailable for customers who have less than 1 year of historical data in their Dashboard. Customers having at least one year of data are unaffected.

  2. investigating Dec 19, 2025, 09:34 PM UTC

    We are investigating the issue with Comparison Mode.

  3. identified Dec 19, 2025, 10:27 PM UTC

    The cause has been identified and a solution is in progress.

  4. monitoring Dec 19, 2025, 11:32 PM UTC

    The fix has been implemented and we are monitoring the results.

  5. resolved Dec 19, 2025, 11:38 PM UTC

    The incident has been resolved.