Parse.ly experienced a major incident on August 12, 2026 affecting Analytics Dashboard, lasting 11h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 11:24 PM UTC
An issue with reports has been acknowledged, and we're looking into it.
- investigating Aug 13, 2026, 06:47 AM UTC
We are aware of an issue where reports are not being generated in the Parse.ly dashboard. Our engineers are actively investigating. Data collection is not affected and no data has been lost. We will post another update as soon as we have more information.
- identified Aug 13, 2026, 07:31 AM UTC
We have identified the cause of the issue affecting report generation and data exports in the Parse.ly dashboard. Scheduled reports may not have been delivered, and CSV and Excel exports may have returned an empty file. A fix is in progress, and we will update again once it has been deployed. Data collection is not affected and no data has been lost.
- identified Aug 13, 2026, 07:45 AM UTC
We are continuing to work on a fix for the issue affecting report generation and data exports in the Parse.ly dashboard. In the meantime, manually re-running a scheduled report or retrying an export will not succeed, so we'd suggest waiting rather than retrying. Data collection is not affected and no data has been lost. We will confirm here once the fix is live and reports can be re-run.
- identified Aug 13, 2026, 08:27 AM UTC
A fix for the issue affecting report generation and data exports has been merged and is now rolling out. Manually re-running a scheduled report or retrying an export will not succeed until it is live, so we'd suggest waiting. Data collection is not affected and no data has been lost. We will confirm here once the fix is live and reports can be re-run.A fix for the issue affecting report generation and data exports has been merged and is now rolling out. Manually re-running a scheduled report or retrying an export will not succeed until it is live, so we'd suggest waiting. Data collection is not affected and no data has been lost. We will confirm here once the fix is live and reports can be re-run.
- monitoring Aug 13, 2026, 09:10 AM UTC
A fix has been deployed and report generation and data exports are working normally again. Reports that failed during this period did not send automatically — we are re-running them for affected customers now. Data collection was not affected and no data has been lost. We are monitoring to confirm full recovery.
- resolved Aug 13, 2026, 10:56 AM UTC
This issue has been resolved. Report generation and data exports are working normally, and reports that failed during the incident have been re-run and delivered. Data collection was not affected at any point and no data was lost. Apologies for the disruption.