Parse.ly incident

Native App Data Collection Interruption

Major Resolved View vendor source →

Parse.ly experienced a major incident on September 12, 2026 affecting Analytics Dashboard and API and 1 more component, lasting 11h. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2026, 04:00 PM UTC
Resolved
Sep 13, 2026, 03:00 AM UTC
Duration
11h
Detected by Pingoru
Sep 12, 2026, 04:00 PM UTC

Affected components

Analytics DashboardAPIData Pipeline

Update timeline

  1. resolved Sep 13, 2026, 03:00 AM UTC

    Between approximately 16:00 UTC on September 12 and 03:00 UTC on September 13, some customers experienced an interruption in data collection from native iOS and Android app tracking. Web tracking was not affected. Our engineering team identified the cause and deployed a fix. Data collection has been confirmed back to normal, and we are working on further improvements to make this pipeline more resilient going forward.