Parse.ly incident

Native App Data Collection Interruption

Major Resolved View vendor source →

Parse.ly experienced a major incident on September 20, 2026 affecting Analytics Dashboard and API and 1 more component, lasting 6h 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2026, 05:00 PM UTC
Resolved
Sep 20, 2026, 11:44 PM UTC
Duration
6h 44m
Detected by Pingoru
Sep 20, 2026, 05:00 PM UTC

Affected components

Analytics DashboardAPIData Pipeline

Update timeline

  1. resolved Sep 20, 2026, 11:44 PM UTC

    Between approximately 17:00 and 23:44 UTC on September 20, some customers experienced an interruption in data collection from native iOS and Android app tracking. Web tracking was not affected. Our engineering team identified the cause and deployed a fix. Data collection has been confirmed back to normal, and we are working on further improvements to make this pipeline more resilient going forward.