parcelLab experienced a major incident on April 28, 2025 affecting parcelLab App and Reporting and 1 more component, lasting 372d 10h. The incident has been resolved; the full update timeline is below.
Affected components
parcelLab AppReportingConfigurations
Update timeline
- investigating Apr 28, 2025, 08:36 PM UTC
Login to portal is not working since 40+ mins. Team is investigating and resolving the issue.
- investigating Apr 28, 2025, 09:01 PM UTC
Login service is back up, but it requires user session to expire before prompting a new login — you can accelerate that by resetting your cookies for the last 24 hours, e.g. for Chrome like described in this guide: Delete Chrome Cookies (PDF)