Paramount Commerce incident
Intermittent Performance - Instadebit
Paramount Commerce experienced a minor incident on June 13, 2024 affecting INSTADEBIT, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2024, 05:20 PM UTC
We are currently experiencing intermittent processing issues with Instadebit. Some transactions are being rejected due to an IP error. Our team is actively working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you for your continued support. Sincerely, Paramount Support team
- monitoring Jun 13, 2024, 05:36 PM UTC
We are pleased to inform that we have started to see transactions being processed successfully with no further errors so far. Our team is actively monitoring the situation to ensure full recovery. Thank you for your patience and understanding as we work through this.
- resolved Jun 13, 2024, 06:16 PM UTC
We are pleased to inform you that the Instadebit transactions are now being processed successfully, and our services have returned to normal operation. Thank you for your patience and understanding during this time.