Paperspace experienced a minor incident on February 25, 2024 affecting US (NY2) and Gradient, lasting 9d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2024, 02:10 PM UTC
We are currently investigating a network issue that is preventing users from interacting with notebooks and affecting connectivity to CORE VMs.
- identified Feb 25, 2024, 02:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 25, 2024, 02:38 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Feb 26, 2024, 07:08 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 26, 2024, 08:26 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Feb 28, 2024, 07:20 AM UTC
Our engineers are still working on a solution for this problem. We apologize for any inconvenience this may have caused.
- identified Feb 28, 2024, 10:29 AM UTC
Our engineers continue to work on fixing this issue. We appreciate your patience.
- identified Feb 29, 2024, 06:58 AM UTC
Our engineers continue to work on a fix for this issue. We apologize for any inconvenience caused.
- identified Feb 29, 2024, 11:54 AM UTC
Our engineers continue to work on fixing this issue. We appreciate your patience.
- identified Mar 01, 2024, 09:13 AM UTC
Our engineers continue to work on a fix for this issue. We apologize for any inconvenience caused.
- identified Mar 02, 2024, 08:16 AM UTC
Our engineers continue to work on fixing this issue. We appreciate your patience.
- identified Mar 04, 2024, 04:38 PM UTC
Our engineers continue to work on fixing this issue. We appreciate your patience.
- monitoring Mar 05, 2024, 07:09 AM UTC
Our engineers applied a fix to the slow performance issue in the NY2 Region and continue to monitor the situation. Please let us know if you continue to experience any problems.
- resolved Mar 05, 2024, 02:28 PM UTC
Our engineers have fixed this issue. If you experience any problems, please contact our Support Team.