Paperspace incident
Service Disruption: NY2 Users may experience issues interacting with Gradient and CORE.
Paperspace experienced a major incident on May 10, 2024 affecting US (NY2) and Gradient, lasting 3d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2024, 07:42 AM UTC
Our engineers are investigating an issue where users may not be able to interact with Gradient Notebooks. We apologize for the inconvenience caused.
- investigating May 10, 2024, 09:20 AM UTC
Our engineers continue investigating the issue. We apologize for the inconvenience caused.
- identified May 10, 2024, 12:51 PM UTC
Our engineers are still working on resolving this issue. We appreciate your patience and apologize for the inconvenience.
- identified May 10, 2024, 02:05 PM UTC
We are continuing to work on a fix for this issue.
- identified May 10, 2024, 05:19 PM UTC
We have implemented a fix for CORE and continue to investigate GRADIENT. We apologize for the inconvenience caused.
- identified May 10, 2024, 09:14 PM UTC
Our engineers have identified and working on a fix for GRADIENT. We apologize for the inconvenience caused.
- monitoring May 11, 2024, 12:54 AM UTC
We've implemented a fix and are monitoring the results.
- monitoring May 11, 2024, 06:33 AM UTC
We continue to monitor the situation. Users may encounter issues starting Free Gradient instances. We apologize for the inconvenience.
- monitoring May 11, 2024, 08:46 AM UTC
We continue to keep an eye on the situation. Gradient Free instances are currently running at a lower capacity. We apologize for the inconvenience.
- monitoring May 13, 2024, 05:05 AM UTC
We are monitoring the situation. Some users may experience issues with Gradient and Free instances continue to run at a lower capacity. We apologize for the inconvenience.
- resolved May 13, 2024, 06:28 PM UTC
This incident has been resolved.