Paperspace incident

Core and Gradient performance degraded on NY2

Major Resolved View vendor source →

Paperspace experienced a major incident on May 28, 2024 affecting US (NY2) and Gradient, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2024, 03:54 PM UTC
Resolved
May 28, 2024, 07:31 PM UTC
Duration
3h 36m
Detected by Pingoru
May 28, 2024, 03:54 PM UTC

Affected components

US (NY2)Gradient

Update timeline

  1. investigating May 28, 2024, 04:32 PM UTC

    Our engineers are investigating an issue where users may not be able to interact with Gradient Notebooks and Core VMs in NY2

  2. investigating May 28, 2024, 04:33 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 28, 2024, 06:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 28, 2024, 06:23 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 28, 2024, 07:31 PM UTC

    This incident has been resolved.