Paperspace incident

Service Disruption: Users may encounter issues interacting with their CORE Virtual Machines on the CA1 Region.

Major Resolved View vendor source →

Paperspace experienced a major incident on September 18, 2024 affecting US (CA1), lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2024, 04:16 AM UTC
Resolved
Sep 18, 2024, 06:38 AM UTC
Duration
2h 21m
Detected by Pingoru
Sep 18, 2024, 04:16 AM UTC

Affected components

US (CA1)

Update timeline

  1. investigating Sep 18, 2024, 04:16 AM UTC

    We are currently investigating an issue that is preventing CORE machines in CA1 from processing events. Our engineers are working on a fix. We apologize for any inconvenience caused.

  2. monitoring Sep 18, 2024, 06:13 AM UTC

    Our engineers have implemented a fix and events should start processing as usual. Customers that still experience issues, please wait a few minutes and try again or contact our Support Team.

  3. resolved Sep 18, 2024, 06:38 AM UTC

    Our engineers have resolved the issue. Please contact our Support Team if you encounter any problems with your CA1 CORE Virtual Machine.