Paperspace incident

Service Disruption: Bare Metal users in the NY Region may be affected by an ongoing Network Issue

Major Resolved View vendor source →

Paperspace experienced a major incident on September 28, 2024 affecting US (NY2), lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2024, 08:00 AM UTC
Resolved
Sep 28, 2024, 09:23 AM UTC
Duration
1h 22m
Detected by Pingoru
Sep 28, 2024, 08:00 AM UTC

Affected components

US (NY2)

Update timeline

  1. investigating Sep 28, 2024, 08:00 AM UTC

    We are investigating a Network Issue that's affecting our Bare-Metal users in the NY Region. We apologize for the inconvenience.

  2. identified Sep 28, 2024, 08:11 AM UTC

    Our engineers have identified a networking issue affecting Paperspace Bare-Metal services caused by our upstream provided. Our network team is actively working with our upstream provider to mitigate the issue. Further updates will be provided as we implement corrective measures.

  3. monitoring Sep 28, 2024, 08:31 AM UTC

    A fix has been implemented and we're monitoring the results. Thank you for your patience and cooperation.

  4. monitoring Sep 28, 2024, 08:32 AM UTC

    Our engineers implemented a fix and we're monitoring the situation. If you're still experiencing issues, please contact our Support Team.

  5. resolved Sep 28, 2024, 09:23 AM UTC

    This issue has been resolved now. Thank you for your patience and cooperation.