Paperspace experienced a major incident on November 9, 2024 affecting US (CA1) and Desktop App & Streaming, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 09, 2024, 07:26 PM UTC
We are currently investigating an issue that is preventing users from interacting with their CORE machines in CA1. Our engineers are working on a fix. We apologize for any inconvenience caused.
- identified Nov 09, 2024, 08:03 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 09, 2024, 08:45 PM UTC
We are continuing to work on a fix for the issue. We apologize for any inconvenience caused.
- identified Nov 10, 2024, 02:04 AM UTC
We are continuing to work on a fix for this issue.
- identified Nov 10, 2024, 09:13 AM UTC
Our engineers have identified the issue and are actively working on implementing a fix. We appreciate your patience as we work to resolve this issue.
- monitoring Nov 10, 2024, 10:07 PM UTC
Our engineers have implemented a solution and we are currently monitoring the results.
- monitoring Nov 11, 2024, 12:13 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 11, 2024, 04:53 AM UTC
Our engineers have applied a fix and the issue is considered resolved. If you continue to experience problems, please contact our Support Team. We apologize for the inconvenience experienced.