Panthur Outage History

Started Sep 01, 2026, 11:29 AM UTC· resolved Sep 14, 2026, 01:47 PM UTC

1. identified Sep 01, 2026, 11:29 AM UTC

   We are currently aware of an issue affecting email delivery and website availability. Our Engineering Team is actively investigating the issue and working around the clock to restore normal service as quickly as possible. Please be assured that resolving this issue remains our highest priority. We will continue to monitor the situation closely and provide updates as more information becomes available. We sincerely appreciate your patience and understanding while our team works to resolve the issue.

2. monitoring Sep 01, 2026, 01:51 PM UTC

   The issue affecting email delivery and website availability has now been resolved. Our Engineering Team has confirmed that websites and email services are operating normally. We will continue to monitor the services to ensure stability. We appreciate your patience and understanding while we worked to address this issue.

3. resolved Sep 14, 2026, 01:47 PM UTC

   This incident has been resolved.

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Started Aug 14, 2026, 01:13 AM UTC· resolved Aug 14, 2026, 02:00 AM UTC

1. investigating Aug 14, 2026, 01:13 AM UTC

   We are currently experiencing an issue affecting our phone support lines, and customers may be unable to reach us. Our engineers are actively investigating the issue and working to restore service as quickly as possible. Need support in the meantime? Our live chat support remains available 24/7, and we encourage customers to contact us through chat for immediate assistance. We sincerely apologize for the inconvenience and will provide updates as soon as more information becomes available.

2. resolved Aug 14, 2026, 02:00 AM UTC

   Our phone support lines have now been restored and are fully operational. Our engineers have completed the necessary work to resolve the issue and are taking steps to help prevent it from happening again. We apologize for the inconvenience and appreciate your patience and understanding. Live Chat Support: Our live chat support remains available 24/7 if you need further assistance.

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Started Jul 31, 2026, 01:52 AM UTC· resolved Aug 03, 2026, 10:23 AM UTC

1. identified Jul 31, 2026, 01:52 AM UTC

   We are aware of an issue currently affecting email services, where some customers may be unable to send or receive emails. Our Engineering Team has identified the issue and is actively working to restore normal email functionality as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution.

2. resolved Aug 03, 2026, 10:23 AM UTC

   The issue affecting the email services, along with webmail access, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.

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Started Jul 29, 2026, 12:14 PM UTC· resolved Aug 12, 2026, 11:44 AM UTC

1. identified Jul 29, 2026, 12:14 PM UTC

   We are aware of an issue currently affecting email delivery to Hotmail domains. Our Engineering Team is actively investigating the issue and working around the clock to restore normal email delivery as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution

2. resolved Aug 12, 2026, 11:44 AM UTC

   The issue affecting email delivery to Hotmail domains has been resolved, and email delivery has returned to normal. Our Engineering Team has completed the necessary work, and we are no longer observing the reported delivery issue. Thank you for your patience and understanding while we worked to resolve this issue.

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Started Jul 21, 2026, 04:10 AM UTC· resolved Jul 29, 2026, 01:31 PM UTC

1. identified Jul 21, 2026, 04:10 AM UTC

   We are aware of an issue that is preventing some customers from accessing websites and emails. Our Infrastructure team is actively investigating the issue and working to restore services as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution.

2. monitoring Jul 21, 2026, 04:52 AM UTC

   Our Infrastructure team has identified the root cause as a faulty kernel affecting the impacted servers. A stable kernel has now been applied to the affected servers, and services have been successfully restored. Websites, cPanel, and Webmail should now be accessible. We will continue to closely monitor the environment, and our administrators will take any further actions required to ensure ongoing stability. Thank you for your patience and understanding.

3. resolved Jul 29, 2026, 01:31 PM UTC

   This incident has been resolved.

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Started Jun 05, 2026, 04:02 AM UTC· resolved Jul 29, 2026, 01:31 PM UTC

1. identified Jun 05, 2026, 04:02 AM UTC

   We are actively tracking an issue where some customers may receive duplicate copies of incoming emails when the messages originate from Gmail or Google Workspace accounts. After a thorough investigation of our mail infrastructure, we have verified that this behavior is not caused by our hosting platform, local mail servers, or internal network delivery. The duplicate messages are generated during the external sending process from the Google network and have been replicated during independent testing. What this means for you: -No action is required: You do not need to alter your email settings or open a support ticket. -Email integrity is secure: No data is being lost, and email delivery remains fully functional aside from the duplicate copies. Our Approach: While a manual server-side modification exists that could suppress these duplicates, implementing it presents a significant risk to overall mail reliability. Forcing this workaround could unintentionally block legitimate mail or increase the risk of valid messages being marked as spam. To protect your email delivery performance, we are letting standard delivery protocols handle the messages naturally. We are continuously monitoring inbound mail traffic and tracking updates regarding Google's sending behavior and third-party integration updates. We appreciate your patience and will provide further updates as soon as more technical details become available.

2. resolved Jul 29, 2026, 01:31 PM UTC

   This incident has been resolved.

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Started May 19, 2026, 01:45 PM UTC· resolved Jul 29, 2026, 01:31 PM UTC

1. investigating May 19, 2026, 01:45 PM UTC

   We are currently experiencing a network issue affecting a subset of our Shared and Reseller Linux Hosting servers. Our senior system administrators and infrastructure teams are actively working on the issue with the highest priority. At present, some hosted websites may not resolve globally. However, cPanel and Webmail access continue to function normally. We sincerely apologize for the inconvenience caused and would like to assure you that the issue is being closely monitored and addressed on priority. Further updates will be shared as more information becomes available.

2. monitoring May 19, 2026, 02:34 PM UTC

   The network issue affecting a subset of our Shared and Reseller Linux Hosting servers has now been resolved. All services, including hosted websites, are functioning normally at this time. Our senior system administrators and infrastructure teams will continue to closely monitor the environment to ensure service stability. We sincerely apologize for the inconvenience caused and thank you for your patience and understanding throughout this matter.

3. resolved Jul 29, 2026, 01:31 PM UTC

   This incident has been resolved.

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Started May 18, 2026, 04:07 AM UTC· resolved Jul 29, 2026, 01:30 PM UTC

1. identified May 18, 2026, 04:07 AM UTC

   We are aware of the issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it. Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.

2. monitoring May 18, 2026, 04:51 AM UTC

   The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.

3. identified May 18, 2026, 06:32 AM UTC

   We have identified another issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it. Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.

4. monitoring May 18, 2026, 11:33 AM UTC

   The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.

5. resolved Jul 29, 2026, 01:30 PM UTC

   This incident has been resolved.

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Started May 08, 2026, 06:59 AM UTC· resolved Jul 29, 2026, 01:28 PM UTC

1. identified May 08, 2026, 06:59 AM UTC

   This incident is related to a recently identified security vulnerability in cPanel & WHM login. cPanel would release a new security patch tonight to fix all the identified vulnerabilities and we have planned to install the same on all our servers as soon as released. Given the nature of this vulnerability, and our immediate priority is to secure data and prevent any impact, we are blocking certain access (WHM/cPanel/Webmail) temporarily, until further notice. Your email functionality continues to work (IMAP/POP), we request to use email clients to access your emails in the meantime. We will keep this post updated once we install the patch on respective servers. Thank you for your understanding and support.

2. monitoring May 08, 2026, 05:39 PM UTC

   The temporary restrictions on WHM, cPanel, and Webmail access have now been removed, and services should be accessible normally. Our senior system admins continue to install new security patch, and monitor the servers in background. As an additional precaution, SSH and SFTP access (ports 22/2222) remains temporarily restricted while further security validation and patching activities continue. Workaround for VPS & Dedicated customers: Access the server terminal via WHM >> Terminal: These steps are being taken proactively to help safeguard customer environments while additional security updates are reviewed and applied. Thank you for your patience and understanding.

3. resolved Jul 29, 2026, 01:28 PM UTC

   This incident has been resolved.

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Started Mar 20, 2026, 02:29 AM UTC· resolved Jul 29, 2026, 01:28 PM UTC

1. identified Mar 20, 2026, 02:29 AM UTC

   We are aware of an issue currently impacting email services, where customers may be unable to send or receive emails. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your continued patience. This issue may impact sending and receiving of emails. Affected servers: rs00021.pa.smartservers.com.au rs00022.pa.smartservers.com.au rs00023.pa.smartservers.com.au rs00024.pa.smartservers.com.au ph00001.pa.smartservers.com.au ph00002.pa.smartservers.com.au ph00003.pa.smartservers.com.au ph00004.pa.smartservers.com.au ph00005.pa.smartservers.com.au ph00006.pa.smartservers.com.au ph00007.pa.smartservers.com.au ph00008.pa.smartservers.com.au ph00009.pa.smartservers.com.au ph00010.pa.smartservers.com.au sh00033.pa.smartservers.com.au sh00034.pa.smartservers.com.au sh00035.pa.smartservers.com.au sh00036.pa.smartservers.com.au sh00037.pa.smartservers.com.au We will continue to provide updates as more information becomes available.

2. monitoring Mar 20, 2026, 03:02 AM UTC

   A fix has been successfully implemented, and we are actively monitoring the systems to ensure continued stability. Email services should now be functioning normally, and all affected servers are operating as expected.

3. resolved Jul 29, 2026, 01:28 PM UTC

   This incident has been resolved.

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Started Jan 14, 2025, 01:21 AM UTC· resolved Jan 14, 2025, 04:14 AM UTC

1. identified Jan 14, 2025, 01:21 AM UTC

   All WordPress websites are experiencing login issues due to a Recaptcha problem. We are actively investigating the issue and will provide updates on the status page as soon as more information becomes available.

2. resolved Jan 14, 2025, 04:14 AM UTC

   The issue affecting WordPress website logins has been successfully resolved.

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