Service Interruption - Shared/Reseller Hosting Server

Update timeline

1. identified Mar 20, 2026, 02:29 AM UTC

   We are aware of an issue currently impacting email services, where customers may be unable to send or receive emails. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your continued patience. This issue may impact sending and receiving of emails. Affected servers: rs00021.pa.smartservers.com.au rs00022.pa.smartservers.com.au rs00023.pa.smartservers.com.au rs00024.pa.smartservers.com.au ph00001.pa.smartservers.com.au ph00002.pa.smartservers.com.au ph00003.pa.smartservers.com.au ph00004.pa.smartservers.com.au ph00005.pa.smartservers.com.au ph00006.pa.smartservers.com.au ph00007.pa.smartservers.com.au ph00008.pa.smartservers.com.au ph00009.pa.smartservers.com.au ph00010.pa.smartservers.com.au sh00033.pa.smartservers.com.au sh00034.pa.smartservers.com.au sh00035.pa.smartservers.com.au sh00036.pa.smartservers.com.au sh00037.pa.smartservers.com.au We will continue to provide updates as more information becomes available.

2. monitoring Mar 20, 2026, 03:02 AM UTC

   A fix has been successfully implemented, and we are actively monitoring the systems to ensure continued stability. Email services should now be functioning normally, and all affected servers are operating as expected.