Panthur incident

Service Interruption - Shared/Reseller Hosting Server

Major Resolved View vendor source →

Panthur experienced a major incident on September 22, 2025 affecting Economy & Business Web Hosting and Reseller Hosting, lasting 2d 11h. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 01:25 AM UTC
Resolved
Sep 24, 2025, 12:41 PM UTC
Duration
2d 11h
Detected by Pingoru
Sep 22, 2025, 01:25 AM UTC

Affected components

Economy & Business Web HostingReseller Hosting

Update timeline

  1. identified Sep 22, 2025, 01:25 AM UTC

    We are aware of an issue that is preventing some customers from viewing their websites or accessing account manager. Our teams are engaged and working to ensure a prompt resolution. We apologize, and appreciate your patience while we work on this issue. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. Following servers are affected: vmcp04.stealth-servers.com.au vmcp12.web-servers.com.au vmres03.web-servers.com.au vmres20.web-servers.com.au vmres25.web-servers.com.au

  2. identified Sep 22, 2025, 03:59 AM UTC

    Our team is currently working on restoring the affected services. We appreciate your patience and will provide further updates as soon as more information is available.

  3. identified Sep 23, 2025, 02:03 AM UTC

    Restoration of affected services are still in progress. We appreciate your patience and will provide further updates as soon as more information is available.

  4. identified Sep 23, 2025, 04:12 PM UTC

    The restoration of server vmcp04.stealth-servers.com.au, vmres20.web-servers.com.au and vmres03.web-servers.com.au has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.

  5. identified Sep 23, 2025, 06:46 PM UTC

    The restoration of server vmres25.web-servers.com.au has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.

  6. identified Sep 24, 2025, 11:50 AM UTC

    The restoration of vmcp12.web-servers.com.au is still in progress, will keep you updated with the status.

  7. identified Sep 24, 2025, 12:40 PM UTC

    The restoration of vmcp12.web-servers.com.au completed successfully All affected servers are up and running normally now Sites up and running

  8. resolved Sep 24, 2025, 12:41 PM UTC

    All affected servers are up and running normally now Sites up and running