Palisis experienced a major incident on August 1, 2019 affecting Palisis Backend and Palisis Webshops, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Palisis BackendPalisis Webshops
Update timeline
- investigating Aug 01, 2019, 03:50 PM UTC
We have identified an issue with TrustMyTravel Payment Gateway. It's currently not possible to build a secure SSL encrypted connection to the TrustMyTravel Payment Service API.
- identified Aug 01, 2019, 04:02 PM UTC
We are in contact with TrustMyTravel and they are working on resolving the issues.
- monitoring Aug 01, 2019, 04:17 PM UTC
We are seeing successful connections to TrustMyTravel, the SSL errors have been fixed.
- resolved Aug 01, 2019, 06:02 PM UTC
This incident has been resolved by TrustMyTravel