Palisis experienced a major incident on August 11, 2021 affecting Palisis Backend and Palisis App and Terminals, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 11, 2021, 03:25 PM UTC
German Fiskaly KassenSichV API that's providing cloud hosted TSS for Palisis has intermittent downtimes. A lot of requests are failing since 16:04 CEST (14:04 UTC)
- identified Aug 12, 2021, 06:52 AM UTC
We are still waiting for Fiskaly to resolve the issue and are investigating ways to close settlements in Palisis circumventing the TSS/TSE (Technische Sicherheitseinrichtung)
- monitoring Aug 12, 2021, 09:39 AM UTC
The issue has been resolved by Fiskaly and all systems are operational. We are monitoring the situation and will deploy the workaround we've built to allow cashsettlement closings in case fiskaly is failing again.
- resolved Aug 12, 2021, 03:58 PM UTC
This incident has been resolved.