Palisis incident

We are currently investigating a issue affecting the Palisis main Backend

Major Resolved View vendor source →

Palisis experienced a major incident on October 26, 2022 affecting Palisis Backend and Palisis Webshops and 1 more component, lasting 17h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2022, 05:37 AM UTC
Resolved
Oct 26, 2022, 10:50 PM UTC
Duration
17h 13m
Detected by Pingoru
Oct 26, 2022, 05:37 AM UTC

Affected components

Palisis BackendPalisis WebshopsPalisis App and Terminals

Update timeline

  1. investigating Oct 26, 2022, 05:37 AM UTC

    We are currently investigating a issue affecting the Palisis main Backend

  2. investigating Oct 26, 2022, 05:37 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 26, 2022, 07:34 AM UTC

    All systems are currently operational, we are monitoring the systems and are investigating the root cause with our partners at AWS. We expect the analysis of Amazon Webservices later today.

  4. resolved Oct 26, 2022, 10:50 PM UTC

    The issue has been resolved in the morning. We are still waiting for the analysis of the AWS team and will follow up with a postmortem.