Palisis incident

Fiskaly outage for german customers

Major Resolved View vendor source →

Palisis experienced a major incident on November 30, 2022 affecting Palisis Webshops and Palisis App and Terminals, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2022, 01:02 PM UTC
Resolved
Nov 30, 2022, 03:55 PM UTC
Duration
2h 53m
Detected by Pingoru
Nov 30, 2022, 01:02 PM UTC

Affected components

Palisis WebshopsPalisis App and Terminals

Update timeline

  1. identified Nov 30, 2022, 01:02 PM UTC

    At 13:20 CET on 30.11.2022 we have lost the connection to the signing service of Fiskaly. Fiskaly is already informed and working on a solution.

  2. monitoring Nov 30, 2022, 02:34 PM UTC

    The signing server are available again. We are monitoring the systems and are investigating the root cause / improvements for fallbacks.

  3. monitoring Nov 30, 2022, 02:34 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 30, 2022, 03:55 PM UTC

    The issue has been resolved by Fiskaly. We will further investigate to improve the service and lack of availbility.