Palisis incident

Terminal API Degraded performance as of 16:20 CEST

Palisis experienced a minor incident on August 21, 2023 affecting Palisis App and Terminals, lasting 9m. The incident has been resolved; the full update timeline is below.

Started: Aug 21, 2023, 03:23 PM UTC
Resolved: Aug 21, 2023, 03:32 PM UTC
Duration: 9m
Detected by Pingoru: Aug 21, 2023, 03:23 PM UTC

Affected components

Palisis App and Terminals

Update timeline

investigating Aug 21, 2023, 03:23 PM UTC

Adyen has identified an issue affecting processing over Cloud Terminal API for a subset of terminals connecting to our EU and US endpoints starting at 16:20 CEST. Their engineering team has been engaged and is actively working to resolve the situation. We will provide a new update as soon as we have more information. Please follow new updates through Adyens Status Page (https://status.adyen.com).
resolved Aug 21, 2023, 03:32 PM UTC

Adyen confirmed that the root cause of the issue causing degraded performance for Cloud Terminal API starting at 16:20 CEST has been resolved.