Palisis incident

Adyen Degraded performance for Cloud Terminal endpoints in EU

Major Resolved View vendor source →

Palisis experienced a major incident on December 6, 2023 affecting Palisis App and Terminals, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2023, 12:54 PM UTC
Resolved
Dec 06, 2023, 02:43 PM UTC
Duration
1h 48m
Detected by Pingoru
Dec 06, 2023, 12:54 PM UTC

Affected components

Palisis App and Terminals

Update timeline

  1. investigating Dec 06, 2023, 12:54 PM UTC

    Adyen have identified an issue starting at 13:26 CET causing degraded performance of their platform for a subset of customers connecting to our Cloud Terminal endpoints in Europe. Their engineering team has been engaged and is urgently working to resolve this issue. You can also follow future updates through their status page (https://status.adyen.com).

  2. resolved Dec 06, 2023, 02:43 PM UTC

    Adyen has confirmed that since 15:20 CET, the issue affecting the performance of Cloud Terminal API endpoints in Europe has fully recovered. We will continue to monitor and provide another update if required.