Palisis incident

We are investigating an issue with availability of the TourCMS Core system

Critical Resolved View vendor source →

Palisis experienced a critical incident on January 4, 2024 affecting TourCMS API and TourCMS Admin Interface and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2024, 04:36 PM UTC
Resolved
Jan 04, 2024, 07:52 PM UTC
Duration
3h 15m
Detected by Pingoru
Jan 04, 2024, 04:36 PM UTC

Affected components

TourCMS APITourCMS Admin InterfaceTourCMS Sync

Update timeline

  1. investigating Jan 04, 2024, 04:36 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 04, 2024, 04:45 PM UTC

    The system is fully available and we are further investigating the root cause of the issue

  3. monitoring Jan 04, 2024, 05:39 PM UTC

    The root cause of the issue was found and we are currently in mitigation to prevent future occurrences.

  4. resolved Jan 04, 2024, 07:52 PM UTC

    This incident has been resolved. There was a load issue because of a customer API integration seriously abusing the system. Our operations team acted immediately to mitigate the issue. We are working on a solution to prevent this malicious API usage in the future. We have also prepared to block the malicious integration on the next occurrence of the malicious usage.