Palisis incident

AWS availability issues

Notice Resolved View vendor source →

Palisis experienced a notice incident on April 3, 2024 affecting Palisis Backend and TourCMS API and 1 more component, lasting 5h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 04:18 PM UTC
Resolved
Apr 03, 2024, 10:06 PM UTC
Duration
5h 48m
Detected by Pingoru
Apr 03, 2024, 04:18 PM UTC

Affected components

Palisis BackendTourCMS APIPalisis WebsitesPalisis WebshopsTourCMS Admin InterfaceTourCMS SyncPalisis App and Terminals

Update timeline

  1. investigating Apr 03, 2024, 04:18 PM UTC

    AWS is reporting internal issues which might affect our system availability. Currently our systems are NOT affected by these availability issues. But we are closely monitoring and will update as soon as we know more.

  2. monitoring Apr 03, 2024, 06:07 PM UTC

    AWS confirmed that the issue has been mitigated. Palisis system availability were not affected by the issue.

  3. resolved Apr 03, 2024, 10:06 PM UTC

    There were no issues affecting availability of any of our systems