Palisis incident

Connectivity issues for TourCMS Back office and API

Major Resolved View vendor source →

Palisis experienced a major incident on July 24, 2024 affecting TourCMS API and Palisis Websites and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2024, 11:20 AM UTC
Resolved
Jul 24, 2024, 12:10 PM UTC
Duration
49m
Detected by Pingoru
Jul 24, 2024, 11:20 AM UTC

Affected components

TourCMS APIPalisis WebsitesTourCMS Admin InterfaceTourCMS Sync

Update timeline

  1. investigating Jul 24, 2024, 12:06 PM UTC

    Connectivity issues causing 504 errors when connecting to TourCMS API or back office.

  2. investigating Jul 24, 2024, 12:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 24, 2024, 12:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 24, 2024, 12:10 PM UTC

    This incident has been resolved.