Palisis incident

TourCMS Hosted Booking Engine - Spreedly payment page issues

Minor Resolved View vendor source →

Palisis experienced a minor incident on April 2, 2025 affecting TourCMS Hosted Booking Engine, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 09:24 AM UTC
Resolved
Apr 02, 2025, 11:32 AM UTC
Duration
2h 7m
Detected by Pingoru
Apr 02, 2025, 09:24 AM UTC

Affected components

TourCMS Hosted Booking Engine

Update timeline

  1. investigating Apr 02, 2025, 09:24 AM UTC

    Some clients are experiencing errors attempting to pay via Spreedly powered gateways in TourCMS hosted booking engine

  2. identified Apr 02, 2025, 09:27 AM UTC

    Some clients are experiencing errors attempting to pay via Spreedly powered gateways in TourCMS hosted booking engine. The issue is caused by an error in the Spreedly Express integration method. Spreedly are aware and are investigating the issue. Note: TourCMS websites are not affected as they use an alternative Spreedly integration method.

  3. monitoring Apr 02, 2025, 11:29 AM UTC

    Spreedly have released a fix for the payment form issue.

  4. resolved Apr 02, 2025, 11:32 AM UTC

    The Spreedly payment issue is resolved.