Palisis experienced a major incident on April 29, 2025 affecting Palisis App and Terminals, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2025, 09:26 AM UTC
We are currently receiving reports of issues with network reception issues for terminals with Adyen supplied SIM cards. Our team is actively investigating the situation in cooperation with our partners. We apologize for any inconvenience and appreciate your patience as we work to resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available.
- identified Apr 29, 2025, 09:38 AM UTC
Adyen has confirmed issues with connectivity: We have identified an issue outside of our platform resulting in intermittent connectivity issues on cellular (4G/5G) terminals in Europe starting at 11:20 CEST. As a result, you may experience performance and payment processing issues on cellular data. We have contacted the provider and we will provide an update as soon as it becomes available. Please follow new updates through our Status Page (www.adyen.com/status).
- monitoring Apr 29, 2025, 09:56 AM UTC
We are getting feedback that the issue has been resolved. We are still monitoring the situation.
- resolved Apr 29, 2025, 10:50 AM UTC
We haven't seen any issues in the last 60minutes. The issue has. been resolved.