PairSoft experienced a critical incident on May 31, 2022 affecting PaperSave DB Service (PSSQLVM04P), lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
PaperSave DB Service (PSSQLVM04P)
Update timeline
- investigating May 31, 2022, 03:02 PM UTC
We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.
- identified May 31, 2022, 03:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 31, 2022, 04:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2022, 06:02 PM UTC
This incident has been resolved.