PairSoft incident

Docupeak Content Management Service - Interruption Alert

Critical Resolved View vendor source →

PairSoft experienced a critical incident on September 1, 2022 affecting DocuPeak Application Services, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2022, 04:54 PM UTC
Resolved
Sep 01, 2022, 05:51 PM UTC
Duration
57m
Detected by Pingoru
Sep 01, 2022, 04:54 PM UTC

Affected components

DocuPeak Application Services

Update timeline

  1. investigating Sep 01, 2022, 04:54 PM UTC

    We are currently experiencing minor performance issues with the Docupeak Content Management Service. These may prevent you from viewing your Docupeak content, or you may experience a slowdown in loading time. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. investigating Sep 01, 2022, 05:01 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 01, 2022, 05:45 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 01, 2022, 05:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 01, 2022, 05:51 PM UTC

    This incident has been resolved.