PairSoft incident

DocuPeak System Queue Service - Interruption Alert

Major Resolved View vendor source →

PairSoft experienced a major incident on October 3, 2022 affecting DocuPeak Application Services, lasting 16h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2022, 06:09 PM UTC
Resolved
Oct 04, 2022, 10:14 AM UTC
Duration
16h 4m
Detected by Pingoru
Oct 03, 2022, 06:09 PM UTC

Affected components

DocuPeak Application Services

Update timeline

  1. investigating Oct 03, 2022, 06:09 PM UTC

    Investigating - We are currently experiencing issues with the DocuPeak system queue service that is affecting a subset of clients. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. investigating Oct 03, 2022, 08:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 03, 2022, 09:15 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 03, 2022, 10:22 PM UTC

    We are continuing to investigate this issue.

  5. investigating Oct 03, 2022, 11:56 PM UTC

    We are continuing to investigate this issue.

  6. investigating Oct 04, 2022, 05:33 AM UTC

    We are continuing to investigate this issue.

  7. monitoring Oct 04, 2022, 09:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Oct 04, 2022, 10:14 AM UTC

    This incident has been resolved.