PairSoft experienced a major incident on January 18, 2023 affecting PaperSave 6 and 7 Service (PSAAVM03P), lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
PaperSave 6 and 7 Service (PSAAVM03P)
Update timeline
- investigating Jan 18, 2023, 02:47 PM UTC
We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.
- identified Jan 18, 2023, 02:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 18, 2023, 02:58 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 18, 2023, 02:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 18, 2023, 03:07 PM UTC
This incident has been resolved.