PairSoft incident

PaperSaveCloud OCR Service - Interruption Alert

Minor Resolved View vendor source →

PairSoft experienced a minor incident on March 31, 2023 affecting OCR Service (PSEPHSTVM02P) and OCR Service (PSEPHSTVM01P), lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2023, 02:29 PM UTC
Resolved
Mar 31, 2023, 07:44 PM UTC
Duration
5h 14m
Detected by Pingoru
Mar 31, 2023, 02:29 PM UTC

Affected components

OCR Service (PSEPHSTVM02P)OCR Service (PSEPHSTVM01P)

Update timeline

  1. investigating Mar 31, 2023, 02:29 PM UTC

    We are currently experiencing minor performance issues with the PaperSaveCloud OCR Service. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. investigating Mar 31, 2023, 04:35 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 31, 2023, 05:53 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 31, 2023, 06:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 31, 2023, 07:44 PM UTC

    This incident has been resolved.