PairSoft incident

Docupeak Service Interruption Alert

Critical Resolved View vendor source →

PairSoft experienced a critical incident on April 12, 2023 affecting DocuPeak Application Services and DocuPeak Database Service (12,2_11), lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2023, 10:19 AM UTC
Resolved
Apr 12, 2023, 10:28 AM UTC
Duration
9m
Detected by Pingoru
Apr 12, 2023, 10:19 AM UTC

Affected components

DocuPeak Application ServicesDocuPeak Database Service (12,2_11)

Update timeline

  1. investigating Apr 12, 2023, 10:19 AM UTC

    We are experiencing minor issues with the Docupeak services. These issues may prevent you from accessing or using parts of your Docupeak application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. identified Apr 12, 2023, 10:20 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 12, 2023, 10:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 12, 2023, 10:28 AM UTC

    This incident has been resolved.