PaperSave Operations Service - Interruption Alert

Update timeline

1. investigating Aug 07, 2023, 03:44 PM UTC

   We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

2. identified Aug 07, 2023, 05:41 PM UTC

   We want to provide you with an update regarding the ongoing service interruption that has affected our platform. We are actively working in collaboration with our partners at Microsoft to address the issue and restore normal service as soon as possible. Our initial analysis indicates that this service interruption is directly related to a recent change implemented by Microsoft. We have been diligently investigating the root cause and are dedicated to identifying a resolution swiftly. Please rest assured that our teams are working around the clock to resolve this issue. We understand the impact it has on your operations, and we are committed to getting everything back up and running smoothly in the shortest time possible. We sincerely apologize for any inconvenience this interruption may have caused you. We understand the frustration this may have generated, and we appreciate your patience as we work towards a solution. We will continue to provide updates as we make progress towards restoring the service. Thank you for your understanding and ongoing support.

3. identified Aug 07, 2023, 06:58 PM UTC

   Our collaboration with Microsoft is ongoing as we seek a temporary workaround to offer you while we diligently work on a permanent resolution for this issue.

4. monitoring Aug 07, 2023, 08:02 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Aug 07, 2023, 08:29 PM UTC

   This incident has been resolved.