PairSoft incident

PaperSave Operations Service - Interruption Alert

Major Resolved View vendor source →

PairSoft experienced a major incident on September 11, 2023 affecting Operations Service (PSLAAS01P) and Operations Service (PSLAAS02P) and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2023, 02:03 PM UTC
Resolved
Sep 11, 2023, 02:42 PM UTC
Duration
39m
Detected by Pingoru
Sep 11, 2023, 02:03 PM UTC

Affected components

Operations Service (PSLAAS01P)Operations Service (PSLAAS02P)Operations Service (PSLAAS03P)Operations Service (PSLAAS04P)Operations Service (PSLAAS05P)Operations Service (PSLAAS06P)Operations Service (PSLAAS07P)Operations Service (PSLAAS08P)Operations Service (PSLAAS09P)Operations Service (PSLAAS10P)

Update timeline

  1. investigating Sep 11, 2023, 02:03 PM UTC

    We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. identified Sep 11, 2023, 02:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2023, 02:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 11, 2023, 02:42 PM UTC

    This incident has been resolved.