PairSoft experienced a major incident on January 26, 2024 affecting PaperSave 6 and 7 Service (PSAAVM01P), lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
PaperSave 6 and 7 Service (PSAAVM01P)
Update timeline
- investigating Jan 26, 2024, 05:26 PM UTC
We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.
- identified Jan 26, 2024, 05:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 26, 2024, 05:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 26, 2024, 06:00 PM UTC
This incident has been resolved.