PairSoft experienced a major incident on October 19, 2022 affecting PaperSave 6 and 7 Service (PSAAVM09P), lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
PaperSave 6 and 7 Service (PSAAVM09P)
Update timeline
- investigating Oct 19, 2022, 03:03 PM UTC
We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.
- identified Oct 19, 2022, 03:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 19, 2022, 03:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 19, 2022, 03:29 PM UTC
This incident has been resolved.