PairSoft experienced a notice incident on October 24, 2022, lasting 17h 50m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 24, 2022, 03:32 PM UTC
We are experiencing an issue in PaperSave Cloud affecting D365 customers performing GL account lookups. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.
- investigating Oct 24, 2022, 05:53 PM UTC
We are continuing to investigate this issue.
- identified Oct 24, 2022, 08:25 PM UTC
We have identified the root cause of the issue and are working on the solution. We will provide an update by 8am EST tomorrow. We apologize for any inconvenience faced by those affected by this interruption. Thank you for your patience.
- resolved Oct 25, 2022, 09:23 AM UTC
This incident has been resolved.