PairSoft incident

PaperSave Operations Service - Interruption Alert

Notice Resolved View vendor source →

PairSoft experienced a notice incident on August 6, 2024, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2024, 07:11 PM UTC
Resolved
Aug 08, 2024, 06:38 PM UTC
Duration
1d 23h
Detected by Pingoru
Aug 06, 2024, 07:11 PM UTC

Update timeline

  1. investigating Aug 06, 2024, 07:11 PM UTC

    We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. identified Aug 06, 2024, 07:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2024, 07:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Aug 07, 2024, 04:15 PM UTC

    We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  5. monitoring Aug 07, 2024, 04:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 08, 2024, 06:38 PM UTC

    This incident has been resolved.