PairSoft experienced a major incident on November 7, 2024 affecting PaperSave 6 and 7 Service (PSAAVM01P), lasting 17h 20m. The incident has been resolved; the full update timeline is below.
Affected components
PaperSave 6 and 7 Service (PSAAVM01P)
Update timeline
- identified Nov 07, 2024, 05:57 PM UTC
We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.
- monitoring Nov 07, 2024, 06:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 08, 2024, 11:17 AM UTC
This incident has been resolved.