PairSoft experienced a notice incident on January 9, 2025 affecting WorkPlace Service (WPAAVM01P) and WorkPlace Service (WPAAVM02P) and 1 more component, lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2025, 07:41 AM UTC
There is an ongoing outage reported in the datacenter of Microsoft that is affecting our services. This issue may have a direct impact on our applications, particularly on the Workplace Services. Our team is closely monitoring the situation and coordinating with Microsoft support to minimize the impact on our operations. For your reference we have also added the status page of Microsoft where you can see the communication from Microsoft. (https://azure.status.microsoft/en-us/status)
- investigating Jan 09, 2025, 10:55 AM UTC
We are actively monitoring the situation and working with Azure support to stay updated on progress. As of now, there is no estimated time for resolution. We will provide further updates as soon as we receive more information. Thank you for your patience and understanding.
- investigating Jan 09, 2025, 07:19 PM UTC
We are continuing to investigate this issue.
- investigating Jan 09, 2025, 09:20 PM UTC
Microsoft issues still persist. We are actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. We expect to have all companies migrated by start of business EST tomorrow morning
- investigating Jan 10, 2025, 09:02 AM UTC
Microsoft has shown some improvements on their datacenter, but this unfortunately didn't resolve the infrastructure issues with regards to Workplace. We keep actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. We expect to have all companies migrated by start of business EST morning
- monitoring Jan 10, 2025, 01:12 PM UTC
We are pleased to inform that the environments are back online. In case of any questions feel free to reach out to our support team. We stay in close contact with Microsoft in order to get a good Root Cause Analysis of this outage.
- resolved Jan 11, 2025, 01:17 PM UTC
Microsoft has informed us that the issues on their datacenter are resolved, and systems are recovering. Our teams keep on working on improving stability and enhancing customer experience. During the weekend we will perform extended regression testing in order to validate that our systems and functionalities have returned back to their expected state.