PairSoft experienced a notice incident on April 22, 2025 affecting OCR Service (PSAAVMAUS01P) and OCR Service (PSNATIVEOCR) and 1 more component, lasting 5h 31m. The incident has been resolved; the full update timeline is below.
Affected components
OCR Service (PSAAVMAUS01P)OCR Service (PSNATIVEOCR)OCR Service (PSEPHSTVMCA01P)OCR Service (PSEPHSTVM02P)OCR Service (PSEPHSTVM01P)
Update timeline
- investigating Apr 22, 2025, 10:07 AM UTC
We are experiencing minor issues with the PaperSave Cheque OCR. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.
- monitoring Apr 22, 2025, 03:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2025, 03:39 PM UTC
This incident has been resolved.