Pagando MX incident

Alerta: Wallet - degraded performance

Major Resolved View vendor source →

Pagando MX experienced a major incident on October 15, 2026 affecting Consulta de Saldo and Historial de Transacciones and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 07:11 PM UTC
Resolved
Oct 15, 2026, 08:11 PM UTC
Duration
1h
Detected by Pingoru
Oct 15, 2026, 07:11 PM UTC

Affected components

Consulta de SaldoHistorial de TransaccionesTransferencias SPEIPagos con TarjetaOnboarding

Update timeline

  1. investigating Oct 15, 2026, 07:11 PM UTC

    Dependencias con falla: pomelo. Servicios afectados: Wallet.

  2. investigating Oct 15, 2026, 07:26 PM UTC

    Severidad actual: Caída total. Dependencias con falla: central, mongodb, pomelo. Servicios afectados: Wallet.

  3. investigating Oct 15, 2026, 07:26 PM UTC

    Severidad actual: Caída parcial. Dependencias con falla: central, pomelo. Servicios afectados: Wallet.

  4. investigating Oct 15, 2026, 07:27 PM UTC

    Severidad actual: Degradación del servicio. Dependencias con falla: pomelo. Servicios afectados: Wallet.

  5. resolved Oct 15, 2026, 08:11 PM UTC

    Servicio restaurado. Incidente resuelto automáticamente.