Services affected in me-central-1 & me-south-1
Affected: AWS EC2 Instances (me-central-1 - UAE)AWS EC2 Instances (me-south-1 - Bahrain)
Paessler Outage History
Paessler degraded View live status →Paessler had 5 outages in the last 2 years totaling 74h 16m of downtime — averaging 0.2 incidents per month.
There were 5 Paessler outages since June 18, 2024 totaling 74h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
Service Disruption - Authentication Issues
Affected: Authentication
Timeline · 2 updates
- investigating Nov 18, 2025, 03:21 PM UTC
We are currently experiencing login issues affecting PRTG hosted instances. This is due to an ongoing Cloudflare outage impacting our Auth0 authentication service. We are actively monitoring the situation and working with our service providers to restore normal operations as quickly as possible. We apologize for any inconvenience this may cause.
- resolved Nov 18, 2025, 04:38 PM UTC
We are pleased to confirm that login issues affecting PRTG hosted instances have been resolved. The Cloudflare outage impacting our Auth0 authentication service has been addressed, and all systems are now operating normally. We appreciate your patience and understanding during this incident. If you continue to experience any issues, please don't hesitate to contact our support team.
Elevated error rates, subscription management unavailable
Affected: AWS EC2 Instances (us-east-1 - United States - Northern-Virginia)
Timeline · 6 updates
- investigating Oct 20, 2025, 08:02 AM UTC
We are currently seeing elevated error rates impacting several services. Services related to booking/managing subscriptions are impaired as well. Existing subscriptions are currently also not showing.
- monitoring Oct 20, 2025, 09:39 AM UTC
Issues are related to an outage in one AWS region that affected some of our own and also relevant 3rd party services. See also https://health.aws.amazon.com/health/status Listing existing subscriptions/instances on app.my-prtg.com might be still impaired, same goes for booking new subscriptions or starting PRTG Hosted Monitor trials. Recovery is currently ongoing, we monitor the situation and post an update.
- monitoring Oct 20, 2025, 09:48 AM UTC
We see continous recovery on the subscription service, reducing severity from major outage to degraded performance and continue monitoring.
- monitoring Oct 20, 2025, 12:22 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 12:24 PM UTC
Subscription Service is fine again. We notice occasional issues with EC2 instances in us-east-1 when being restarted, being stuck in stopping state. We're actively working on recovering those machines as fast as possible.
- resolved Oct 20, 2025, 01:09 PM UTC
All systems are back up and running again.
Listing existing subscriptions & booking new subscriptions impaired
Affected: Website
Timeline · 2 updates
- identified Nov 14, 2024, 12:02 PM UTC
Currently it is not possible to list details of existing subscriptions or book new subscriptions. The issue has been identified, we're working on a solution.
- resolved Nov 14, 2024, 02:02 PM UTC
This incident has been resolved.
Contacting Support via 'Setup | Contact Support' impaired
Affected: PRTG Servers
Timeline · 4 updates
- investigating Jun 18, 2024, 07:52 AM UTC
When trying to send logs/contact support via 'Setup | Contact Support' from a PRTG Hosted Monitor instance, it fails with error '403 forbidden'
- identified Jun 18, 2024, 08:43 AM UTC
A potential configuration issue has been identified, a fix is on its way.
- monitoring Jun 18, 2024, 10:24 AM UTC
A fix has been implemented, we are monitoring the situation.
- resolved Jun 18, 2024, 11:32 AM UTC
This incident has been resolved.