Paessler experienced a minor incident on November 18, 2025 affecting Authentication, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 03:21 PM UTC
We are currently experiencing login issues affecting PRTG hosted instances. This is due to an ongoing Cloudflare outage impacting our Auth0 authentication service. We are actively monitoring the situation and working with our service providers to restore normal operations as quickly as possible. We apologize for any inconvenience this may cause.
- resolved Nov 18, 2025, 04:38 PM UTC
We are pleased to confirm that login issues affecting PRTG hosted instances have been resolved. The Cloudflare outage impacting our Auth0 authentication service has been addressed, and all systems are now operating normally. We appreciate your patience and understanding during this incident. If you continue to experience any issues, please don't hesitate to contact our support team.