[EU/CA/US][Control panel & API] - Public Cloud Billing Incident Notification

Update timeline

1. investigating Aug 01, 2026, 06:25 PM UTC

   We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue in the EU/CA regions. Here are some supplementary details : Start time : 01/08/2026 02:00 UTC Impacted Service(s) : Public Cloud customer portal billing services. Customers Impact : Customers may experience inaccurate billing estimates displayed in the Public Cloud control panel. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

2. investigating Aug 01, 2026, 06:25 PM UTC

   We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue in the EU/CA regions. Here are some supplementary details : Start time : 01/08/2026 02:00 UTC Impacted Service(s) : Public Cloud customer portal billing services. Customers Impact : Customers may experience inaccurate billing estimates displayed in the Public Cloud control panel. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. identified Aug 01, 2026, 09:00 PM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Control panel & API offer in the specific GLOBAL region. Here are some supplementary details : Start time : 01/08/2026 02:00 UTC Impacted Service(s) : Public Cloud customer portal billing services. Alerting mails system have been temporarily stopped by our teams to avoid false positive mail alert. Customers Impact : Customers may experience inaccurate billing estimates displayed in the Public Cloud control panel. Customers are temporarily not receiving alerting mails related to their consumption which has been temporarily stopped by our teams until the incident resolution. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

4. identified Aug 01, 2026, 09:00 PM UTC

   The root cause has been identified and a fix is in progress. Estimation alerting have been disabled

5. resolved Aug 02, 2026, 01:29 AM UTC

   We are pleased to inform you that the incident affecting our Control panel & API offering in GLOBAL region has been resolved. Start time : 01/08/2026 02:00 UTC End time : 01/08/2026 22:32 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.