OVHcloud incident

Enterprise Customer's Receiving Incorrect Invoice Notifications

Minor Resolved View vendor source →

OVHcloud experienced a minor incident on July 29, 2026 affecting OVHcloud US Website Services and OVHcloud US Website Services (OVHcloud US Control Panel (Manager)), lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 08:37 PM UTC
Resolved
Jul 31, 2026, 03:24 PM UTC
Duration
1d 18h
Detected by Pingoru
Jul 29, 2026, 08:37 PM UTC

Affected components

OVHcloud US Website ServicesOVHcloud US Website Services (OVHcloud US Control Panel (Manager))

Update timeline

  1. investigating Jul 29, 2026, 08:37 PM UTC

    Enterprise customer accounts are receiving inaccurate notifications regarding invoices and pending charges. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

  2. investigating Jul 29, 2026, 08:37 PM UTC

    Enterprise customer accounts are receiving inaccurate notifications regarding invoices and pending charges.

  3. resolved Jul 31, 2026, 03:24 PM UTC

    Issue has been resolved. Enterprise customers were receiving inaccurate notification due to an incorrect templating on our customer notification system. this is now resolved