Overleaf had 52 outages in the last 2 years totaling 41h 16m of downtime — averaging 2.1 incidents per month.
There were 52 Overleaf outages since November 21, 2024 totaling 41h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified a problem with the compile servers. We are bringing up more capacity now.
The extra capacity is online now, and things should be improving.
The problem should now be resolved. If you compiles are still failing for your project, please contact us via www.overleaf.com/contact .
There was a slight issue with one of the compile servers, but most users were unaffected.
We are monitoring an issue with one of our hosting providers that affects Overleaf v1.
Updates for the problem at our hosting provider are here: https://status.heroku.com/
The incident has been resolved. We're continuing to monitor.
This incident has been resolved.
There was a problem at our hosting provider but it has now cleared up. We're continuing to monitor.
We are seeing intermittent failures and are investigating.
We are continuing to work on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've identified an issue causing images not to appear in compiles, and some compiles to time out. We are working on a fix.
Access to projects via git became slow and eventually stopped working, at around 14:10Z. Service was restored by 14:30Z.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
We believe the incident has now been resolved.
We are currently investigating an outage
We are currently investigating this issue.
Some users experienced broken compiles starting approximately 22:25 GMT. The problem appears to be resolved for all users now. Update: This outage also affected access to history for some projects. All affected projects should be back to normal as of 03:30 GMT on 11 Mar.
We're experiencing a partial outage of our compile servers. The problem has been identified and we're redeploying servers. The situation should be resolved soon.
A fix has been implemented and we are monitoring the results.
Our compile servers are now stable and we're not seeing errors related to this incident anymore.
We are performing a short piece of scheduled maintenance on the Git Bridge and it will be unavailable for a few minutes. Apologies for the inconvenience.
The scheduled maintenance has now finished and the service is operating normally.
We have mitigated the issue and projects are loading again. We are continuing to proactively monitor the situation.
This incident has been resolved.
We are currently seeing timeouts on across overleaf.com and are investigating.
Many users are experiencing timeouts when loading projects. We suspect this is due to networking problems at our provider and are continuing to investigate and looking at mitigations.
We are experiencing issues with the Git Bridge backend database which is causing connections to fail.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing timeouts and server errors on the Git Bridge service and are investigating.
This incident has been resolved. Git bridge is operational and we haven't seen errors since 15:09 UTC.
We have deployed a fix and are monitoring the issue.
The error rate has mostly returned to baseline. We are working with our hosting provider to confirm that the issue is resolved.
Some users are sporadically seeing 'Unable to connect' messages when they try to load the editor, and other connection-related problems in the editor. The underlying problem is that handshakes for websocket connections are failing. We are investigating. Most users have reported that keeping the loading screen open and waiting a bit longer for the editor to load allows them to access affected projects. If the project does not load on its own after a few minutes, please try closing the browser window completely and restarting the browser; this has also helped in some cases.
Our monitoring indicates the problem is resolved for nearly all new connections. If the editor is still failing to load, please try waiting a few minutes and, if it still hasn't loaded, try hard-refreshing the project page.
GitHub is reporting some service problems. We are monitoring and will update when GitHub has resolved the issue.
GitHub has resolved the issue.
The /learn pages are currently not loading for users who are not logged in. We are working on a fix. Other pages may also be affected. The workaround is for now is to log in.
The incident has now been resolved.
We are continuing to work on a fix for this issue.
Due to an issue with our hosting provider currently all our pages are returning 404 errors. Multiple internet services are currently experiencing the same problem.
We are continuing to monitor any further issues.
Some of the services are back, we are monitoring the results.
This incident has been resolved.
Our services are back, we continue monitor any further issues.
Our Github integration is currently facing issues. We are investigating, but the issue is likely due to the ongoing service degradations at Github. See https://www.githubstatus.com for more information.
We confirm that the unreliable behaviour of the Github sync integration is due to the ongoing Github outage. Due to the currently unreliable behaviour of Github's API, we recommend not trying to link/unlink repositories or performing any Github related operations via Overleaf until the incident is resolved.
Github outage is now resolved. Github sync integration is operating normally.
We are aware of issues with access to our AI features and are currently investigating.
The issue has been identified and a fix is being implemented.
A fix has been implemented, we're monitoring the results.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
Some users may currently encounter issues while trying to accept invitations to join projects. Our teams are currently investigating.
Project invitations are now working again. Incident is now resolved.
We are currently investigating a technical issue that is blocking the synchronization of projects between Dropbox and Overleaf.
We have identified the root cause and are working on restoring the synchronization.
Synchronization of projects from Dropbox to Overleaf is working again.
Incident is now resolved.
We are aware of issues accessing Overleaf, including difficulty logging in, and we are currently investigating.
A fix has been implemented and we are monitoring the status of the site.
This issue is now resolved. Thanks for your patience.
A technical incident is affecting multiple systems. Users may not be able to log in. Our engineers are currently investigating the issue.
A technical incident is affecting multiple systems. Our engineers have identified the issue. There may be some users unable to log in.
The incident is now resolved. We apologise for any inconvenience.